Please note that if your order includes a pre-order item, the entire order will be held until the pre-order item becomes available for shipment. To avoid delays, we recommend placing pre-order items in a separate transaction from in-stock products.

The J Alexander is not responsible for delays caused by unclaimed packages or incorrect shipping addresses. Orders are shipped to the address provided at checkout. Please double-check your shipping information before placing your order.

Additionally, shipping timeframes provided by USPS are estimates only and are not guaranteed. USPS may occasionally miss expected delivery windows, and tracking updates may not always reflect real-time status.

Thank you for your understanding and continued support.